Sunday , September 24 2023

Flair Air Jobs in Langley – Inflight Operations Manager

Website Flair Airlines

Job Description:

Based in Toronto, Ontario, the Manager, Inflight Operations  manages Flair’s Eastern crew bases, and assists in ensuring an exemplary customer experience by managing onboard service and overall Flight Attendant operational performance.   In addition, the incumbent will manage a variety of general administrative duties that support the Inflight team. The incumbent will work in an office, aircraft and hangar environment and will be required to travel regularly to meet operational needs.

Job Responsibilities:

  • Monitoring the base performance of Flight Attendants and adherence to policies and procedures by conducting audits and checks, including check rides to monitor the delivery of Inflight product.
  • Assisting in resolving daily operational situations and problems associated with normal and irregular operations, as required.
  • Coordinating appropriate follow up action with Inflight investigations and incident review meetings, as required.
  • Acting as a subject matter expert on the Flight Attendant Manual, company policies and procedures, and scheduling regulations.
  • Ensuring that all standards and practices are adhered to and act as a resource person for the Cabin Crew.
  • Reviewing and resolving customer complaints with Flight Attendant.
  • Managing the delivery of general office and administrative duties, including preparing letters and reports, ordering supplies, and auditing documents and inflight processes as necessary.
  • Providing day-to-day performance management of Flight Attendants including actively providing Flight Attendants with support, coaching and direction specific to corporate protocol, policies and expectations.
  • Providing day-to-day decision making and direction focused on the on-board product delivery, and regulatory requirements including the reporting of deficiencies to the Director, Inflight and other members of Inflight Management.
  • Monitoring, reviewing and challenging delays specific to Flight Attendants or Inflight Service, and investigate and report as required.
  • Performing tasks related to the recruitment, selection, development and training of Flight Attendants, as required.

Job Requirements:

  • Demonstrated ability in the use of the Microsoft Office Suite (Word, Excel, and Outlook).
  • Ability to work irregular hours, evenings, weekends and holidays with a schedule that varies, often on short notice. Incumbent may be scheduled any hour of the day, or any day of the week or year.
  • Ability to obtain and maintain security clearance with federal aviation authorities and other relevant regulatory agencies.
  • Ability to be away from home overnight for extended periods of time.
  • Must be able to obtain and maintain valid company Flight Attendant; Inflight Director (IFD) and Trainer qualifications.
  • Clear criminal record check;

Qualification & Experience:

  • Minimum of three (3) years direct line experience as a Flight Attendant.
  • Three (3) years of frontline leadership or management experience required.
  • Experience managing unionized employees an asset;

Job Details:

Company: Flair Airlines

Vacancy Type:  Full Time

Job Location: Langley, British Columbia, CA

Application Deadline: N/A

Apply Here