Job Description: Ensure through established tools and processes that Six Flags Great America & Hurricane Harbor Chicago information systems infrastructure is properly maintained and operational 24/7/365. Job Responsibilities: Become proficient in the support and maintenance of all processing platforms, architectures, and systems used by Six Flags. Monitor Local Area Network (LAN) and Wide Area Network (WAN) performance. Provides second level end-user support for all in park and back office users. Work with the IS Manager and where/when applicable Six Flags Corporate Information Systems in planning, executing, coordinating, and verification of software and hardware installation, implementation, testing, and upgrades, to ensure quality of systems operating and performance. Provide strict adherence to corporate security policies and procedures. Work with the IS Manager to provide and coordinate on-site and off-site training for existing and new software and hardware. Supervise, develop, and lead Information Systems Department staff. Coordinates and escalates support issues as needed to the appropriate local park management, corporate and/or third party support teams. Provide software and hardware support for on-site operational and administrative systems, custom or 3rd party software, and Corporate supported business systems. Job Requirements: Maintaining technical proficiency in areas deemed necessary to support the on-going and future operating environment. Participation in status calls to review corporate initiatives and individual park needs. Perform System and Network Engineering Support for all park based servers, infrastructure and equipment. Monitors and troubleshoots local SF Media Networks (SFTV) and park audio hardware and software. Continuously monitors and updates hardware/software inventory system, while following change management policies and procedures. Conduct/oversee all IS related equipment audits to ensure that equipment is well maintained and functioning properly. Document and follow up all end user help desk work orders in the Six Flags help desk system ensuring prompt response/resolution to all IS calls and work orders. Qualification & Experience: Intermediate knowledge of audio systems such as; Media Matrix, Cobra Net, ENCO or related hardware/software is preferred. Exceptional communication, interpersonal, and customer service skills. Minimum of 2-3 years’ experience in systems engineering, systems support, show audio or in a technology-related industry. Education and/or experience equivalent to a bachelor’s degree in Management Information System or a relevant IT, or Audio/Show technical related field. Ability to work a flexible schedule including nights, weekends, and holidays. Skills in data, telecommunications, and/or basic computer programming. Good organization and project management skills; Ability to handle multiple tasks simultaneously. Knowledge of network or audio cabling infrastructure. Job Details: Company: Six Flags Vacancy Type: Full Time Job Functions: Management Manufacturing Job Location: Gurnee, IL Application Deadline: N/A Apply Here yours-vacancy.net
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