Job Description: Want to do the best work of your life? Make your mark at Europe’s leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work – a place where you can be yourself and let your skills shine. “As our Product Owner you’ll have a key role between the business stakeholders and technology teams within our Global OTT department. You’ll be responsible for defining business requirements, scoping product enhancements and driving changes to customer service technology across our centrally support markets, including UK, ROI, AU, ES and US” - Head of Operational Insight Job Responsibilities: Help define excellent requirements for the CRM Scrum team and Digital/Operations stakeholders across our Central OTT coverage Provide thought leadership through informed recommendations for the promotion of the service technology product you own Inform the strategic direction of the service technology based on clear commercial rationale and robust analysis or insights with a focus on your product area Take ownership for requirements definition and delivery of product enhancements at a central level Lead the development of critical new initiatives around automation, artificial intelligence and continuous process improvement Understand the business objectives and requirements across our Central OTT team and the local Operations, Digital, CRM and Technology teams Provide support for strategic roadmap projects, working alongside other product leads within the service and business operations Collaborate with relevant stakeholders and support teams in order to optimise existing capabilities as well as creating new ones Job Requirements: Salesforce certification and/or experience Excellent networking and communication skills, with the ability to manage several different projects and stakeholders simultaneously; all the while ensuring everything is prioritised according to business needs Experience working with (or within) a contact centre and/or an operations department, with any work on CRM solutions beneficial Commercial experience as a technology product owner/manager Qualification & Experience: Previous experience in working with chatbots (desirable) Ability to define requirements through interviews/workshops and to improve processes and working practices, balancing costs and benefits when evaluating possible solutions Ability to shape operational technology that derives positive customer experience and sustainable commercial solutions Job Details: Company: Sky Vacancy Type: Full Time Job Functions: Engineering Information Technology Job Location: Isleworth, GB Application Deadline: N/A Apply Here yours-vacancy.net
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