Job Description: The Central Support team's secondary role is traveller recovery for mishandled baggage incidents; delayed/lost, damaged, missing articles. Agents play a crucial role in traveller recovery through phone and email conversations traveller disrupted by mishandled baggage. The CST team works closely with airport agents, supervisors, and managers by providing support for escalated baggage incidents and facilitation of baggage movement around Swoops network. Job Responsibilities: Monitor, identify and respond to all irregular operations (IROPs) that impact traveller experience Develop and implement traveller re-accommodation plans during IROPs in conjunction with the other teams in the Operations Control Center (OCC) Coordinate IROP traveller services such as hotel, ground transportation and alternate carriers when required Complete the Central Support Team- Emergency Response check-list when required for the purpose of securing the flight manifest in the event of a Category A or B incident Provide Airports with identification and entrance requirement support for trans-border and International flights Update and maintain Government watch lists Perform ad-hoc tasks as requested by the OCC Leader Provide technical and troubleshooting support to internal teams; Airport agents, airport supervisors, airport management, and other Swoopsters Communicate traveller-specific IROP impacts and coordinate traveller recovery before and during an IROP Coordinate all charter manifesting and offline airports support Collaborate and communicate with the Airports regarding IROP re-accommodation plans with an objective to preserve the Swoop traveller experience and operational performance Respond to all inquiries from customs and immigration regarding Swoop airports or travellers Job Requirements: Demonstrated ability to multitask and solve complex operational and traveller service problems under pressure Demonstrated ability to be effective when working independently and in a team environment Intermediate skill level with Microsoft Office applications French and/or Spanish language fluency (written and oral) is an asset. Demonstrated ability to provide exceptional traveller service Proficiency or training in Navitaire suite (SkySpeed, GoNow, Utilities, SkyReports) is considered an asset Demonstrated ability to communicate clearly and professionally Ability to sit for long periods of time and handle high call volumes French and/or Spanish language fluency (written and oral) is an asset. Very strong team work and interpersonal skills Qualification & Experience: Previous experience in Airports, Operations, IROP Recovery, or Guest experience is considered an asset Swoop operational experience is considered na asset Job Details: Company: Swoop Vacancy Type: Part Time Job Location: Winnipeg, Manitoba, CA Application Deadline: N/A Apply Here yours-vacancy.net
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